My Book Essential not working

This is my 2nd Western Digital external hard drive.  The first one i purchase around 4 years ago and it was up and going in a matter of minutes.   However, I cannot get this new one to work…   I believe I installed it correctly.  However, in the main menu i can only change the settings, I can retrieve or backup my hard drive.  does anyone have a solution.  I wish I could locate an older version and take return this piece of trash.


What OS are you using?

If Mac, you need to reformatted/partition to HFS+J/GUID.

If Windows, check to make sure it is NTFS partitioned with drive letter assigned.

Good Luck.