I have had this external drive for a couple of months and the other day I noticed it was not recognized on my PC. I tried various usual things like disconnect, reconnect and rebooting the PC all without success.
It looks like a lot of people have the same problem however, I registered a case ticket with WD and never received a response so I telephoned them.
They confirmed that the drive has failed and it will be replaced free of charge but the failed item will have to be returned at MY COST and … I will now be losing all the data on that drive.
So I have a fairly new item that has failed. Many other people have had the same problem and WD are willing to replace it as long as I pay the postage to return the failed item! Over 95000 other people have accessed a message regarding how to fix this. Surely, this must mean something to WD.
When are WD going to realize that they have a inherent problem with this drive and do something about it besides replacing it and asking their customers to pay for it?
