My Book Essential Light stays on constantly

As the subject line says I have a 1tb mybook essential with the activity light on the front solid white.  

my computers (have tried it in several XP SP3 and WIn 7) don’t recognize the drive and the light stays lit constantly in all of them.  

I’m guessing it has died… but thought I would beg the question with the gurus here… JUST in case there might be a fix.  

any guidance would be appreciated

Did you try different USB cable and powersupply? If still in warranty WD will send you new ones.


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Yes… I’ve tried different cables and power supplies. Different cables and different power supplies on different computers. Mix and match. Nothing but a solid white light. Nothing seems to be spinning or anything. Never shows up in my computer. I guess UT is just dead huh?