I copied and pasted this from the user manual. Are you using WD SmartWare or Windows to perform these retrievals ?
About Retrieving Files
The WD SmartWare software makes it easy for you to retrieve files that have been
backed up on your My Book drive and copy them to either:
• Their original locations on your computer
• A special retrieve folder
Retrieve is generally a five-step process:
- Choose the drive to retrieve files from on the Home screen.
- Choose the backup you want to retrieve files from.
- Choose whether the files will be copied to a special retrieve folder or to their original
- Choose which files to retrieve—either individual files, folders, or everything.
- Retrieve the files.
Retrieving a File
After selecting the drive on the Home screen, to retrieve a file:
Click the Retrieve tab to display the Retrieve screen (see Figure 13 on page 24).
In the Backed Up Volumes box, select the WD SmartWare volume that you want to
retrieve a file or folder from and click Select Destination to display the Select a
destination for retrieved files screen (see Figure 14 on page 24).
On the Select a destination for retrieved files screen:
IF you want to copy your
retrieved files to . . .
THEN . . .
Thier original locations,
a. Select the To the Original Places option.
b. Click Select Files to display the Select content to
retrieve… screen (see Figure 15 on page 25) and
proceed to step 4 on page 25.
A retrieved content folder,
a. Select the In a Retrieved Content Folder option.
b. If you want to specify a different retrieve folder, click
Browse and use the browse function to identify the
new retrieve folder.
c. Click Apply to save and implement the new retrieve
d. Click Select Files to display the Select content to
retrieve… screen (see Figure 15) and proceed to step
4 on page 25.
User Manual Link