I just bought the 1.5 TB My Book Essentials on Sunday. When I plugged it in, I had automatically clicked on the Windows 7 “install hardware” dialog box where it proceeded to incomplete the installation (couldn’t find driver).
Having read the WD manual afterwards, I obviously want to install the proper WD dirvers and be able to use the tools associated with WD. My question is how can I reinstall the drivers? I took a look at the device manager hoping that I would be able to delete the old driver and then install the new , but of course I could not find the driver (not installed I believe).
When I plug in the HD, the autorun box does appear and I have clicked on it in the hopes of being able to run the embedded driver, but there are no programs or drivers associated. Should I download the latest software and utility drivers?
I did run a backup through Windows 7 Home Premium, but as the manual says, I cannot see what has been backed up. I saw the HD transfer music files, but I didn’t see (I could have missed it) it back up my photos. I can see that the system image is about 75% of the backed up file… might this mean that the images were backed up? The backup file was about 95 GB and I know my laptop’s HD has only consumed about 77GB.
Thanks for your time and knowledge. I just want to clear this up as soon as possible because once I have confirmed my laptop has been backed up (inc. my photos), then I have to ship out the laptop for repairs.
Thanks again. I look forward to hearing from you.