My Book Essential 3 TB Disconnect USB in copy files prossec

[X_MAD]

Hi …

I have My Book  Essential 3 TB and I face here weird problem !!

I try to copy files from " My Book " to another Hard Disk and when copy Process running " My book " USB disconnect from PC so when that happen I must take off power and USB and re plugged it to connect My book again

Here some things I tried :

• change USB cable / Power …

• Connect power direct from wall …

• Update WD Software …

The best result so far with this one :

I  connect " My book " to another PC …  it’s work and copy files ( just disconnect once ) but it’s still running ((Slowly)) …

What I should do to fix this problem !!

* I’m so worry about my files and since I has problem with coping files is there anyway to save my whole files ( without take it to somewhere else ) ?

[John012]

First thing you should try is testing the drive.

The link bellow provides information on how to test with Data Lifeguard Diagnostics:

http://wdc.custhelp.com/app/answers/detail/a_id/940/

Please post back with the results.