Trying to fully erase my My Book Essential 2TB 3.0 usb, I have firewall down and other backups ceased, no apps open and it says the drive is in use. I have hard and soft booted several times, same issue. And got the notify on firmware update, when I tried to install it is says error The app has encountered an unexpected error and is not exiting.
It has been backing up fine and diagnostics pass. I just want to wipe it and start over. Running Win 7, all windows updates are installed.
Hi, the problem might also be caused by an anti-virus program. You can also delete the files manually (right click delete).
Yes I meant to point out I had disabled anti-virus program, firewall, the other external hard drive and I checked all my net framework files were up to date. I am concerned that deleting files individually may cause issues later. Should I try the WD Quick Formattng utility? Would that disable the ability to back up more than one drive?
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