I have a new easy store Desktop backup 8TB. I’ve installed the software and created an account. I use the automated password generator on my Mac, and when I try to log in, it says I’m using an incorrect password and now my account is locked. How can I get around this?? I’ve waited 30 minutes and the account is still locked.
Hi @Blondie70809,
Thanks for reporting the issue.
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask
