A 2 TB Passport that I bought 7 months ago, which had been working perfectly, suddenly threw an error on a download overnight. When I tried navigating to the folder using Windows Explorer, I got this error: “The request failed due to a fatal device hardware error.”
Initially, I was able to move to another folder without issue. My PC was also showing the right amount of remaining space on the drive (310 GB).
I did a search and followed the instruction to update drivers. The Device Manager said the driver was up to date. I then tried to run a scan and a scan and repair via Tools, but both failed. I tried a SMART scan through CMD and the status was OK.
I went ahead and disconnected the drive, then attached it again. By then, it was not showing in Explorer. It’s detected in the sense that I can safely eject it, but it’s listed as uninitialized under Windows Drive Management. An attempt to access the drive through the Linux Mint Terminal failed as well, as the device does not recognize that there is a drive attached at all.
Minitool Partition Wizard and Minitool Power Data Recovery see it as a 512B drive, with no partitions and a basic MBR, while the WD Data Lifeguard Diagnostic Tool does not even reflect the drive in the dropdown.
I changed cables, plugged the drive into different ports and different laptops, and have had zero success accessing it. When I plug it in, I can feel the drive spin for a moment (no clicking), but then it stops and does not spin, though the light remains on.
There are sensitive, important files in the drive and so I’d like to recover them if possible.
Are there any other options I can try?