MPW 2TB Doesn't Store Admin Password?

WD External Drives My Passport Wireless
1

Every time I turn on my MyPassport Wireless 2TB drive, I must open up the MyCloud app (on my iPad) and re-program the drive with an Admin password. Only then can I access files on the drive with other apps (e.g. FileBrowser, MSOffice apps, etc.).

Is this a known issue? Is something wrong with my configuration? Is there a way to resolve this issue? Is a firmware update from WD in the works to fix this problem?

2

Hello,

See if the following link helps.

3

I’m not sure I follow why that post is applicable … Are you suggesting I uninstall the MyCloud app, reboot my iOS devices, and then reinstall the MyCloud app? The key issue here is that the MPW drive isn’t storing the Admin password, not that the MyCloud app is malfunctioning…