Hello, I have upgraded my WDMyCloudMirror to OS5. If I now use my mobile app, I cannot read the MPEG files anymore on My NAS. How can this be solved? Tx., Mike
MPEG should be a support video format. My Cloud OS 5, My Cloud Home, ibi: Thumbnail Preview Supported File Types
Are you having issue seeing the file or the video file won’t play?
Contact the WD Support team directly for help if problem continues:
https://support-en.wd.com/app/chat/chat_launch
Hello Jchen,
Thanks for your reply.
The files did always work perfectly, but after the conversion to OS5 I cannot open them anymore.
So I can see them on my mobile app, but cannot open them.
The message is that this type of file is not supported.
How can this be solved?
Thanks in advance for your support,
Mike
Hello Jchen,
Thanks for your reply.
The files did always work perfectly, but after the conversion to OS5 I cannot open them anymore.
So I can see them on my mobile app, but cannot open them.
The message is that this type of file is not supported.
How can this be solved?
Thanks in advance for your support,
Mike
I would try to see if the same file plays via another mobile app such as VLC to make sure its not a connection or file issue. Typically I used Plex to play media files and it also has remote access capability.
If you may want to contact the WD Support directly to see if they can take a look at the file.
Hello Jchen,
I can play the files if use my PC, that is not the problem, but only not with my mobile app.
I use an apple ihone X.
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