Moving existing user set up from consumer series to expert series

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
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I currently have a consumer series My Cloud 3Tb.  I have attached to this a powered USB hub and 5 portable HDDs.  This is generally working well but due to increased desired capacity I want to upgrade to an expert series EX2 12Tb model.

Can anyone please advise if I would be able back up all my exisitng users set up and restore it to the EX2?  I share the My Cloud with quite a few people over the internet, having to contact everyone and re-set them up would be quite a pain. 

By the way I use My Cloud with a Mac computer, each of the HDDs being network connected drives.  Each HDD holds various media which forms my iTunes library, scattered across the mulitple drives.

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Hi there,

Although the My cloud and the EX 2 devices have similar UI’s it’s not possible that this could be possible due to the fact the the EX2 has different software and options.

1 Like
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Thank you for your reply.  It’s disappointing that this contingency hasn’t been catered for - surely they’re similar WD devices close enough in capabilities for some shared functionality etc.  Still it’s good to know what I’ll be facing if I do decide to upgrade to an EX2