Movies crash after around 3 minutes

Every movie I watch on my iPad Pro crashes after 3 minutes.

I have a My Cloud Home system and only use it to stream my movie selection when I travel away from home.
This has only started to happen in the last couple of weeks. Has anyone else got this problem?


Hi @bluebaron1905

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

Ensure that your device meets the minimum system requirements for playing the movies. check the specification of the movie file format and compare them to your device’s capability. make sure your operating system, media player, and graphics driver are up to date. Outdated software or drivers can cause compatibility issues and lead to crashes.