Move files from one PC to another with My passport

WD External Drives WD Portable Drives
1

Hi,

I am trying to transfer a lot of photos from one PC to another. I have made a backup using the Acronis software that was linked from the drive itself. All my files seemed to backup properly. I then installed the WD software and Acronis on the new computer but I can’t figure out how to download those files onto the new PC. The backup doesn’t show up as a recovery option and drag and drop doesn’t work.

How can I get these files off the my passport? Please Help! I’m getting so frustrated.

2

Hi @Remouse ,

Please refer to the link below to backup the data from an external drive using Acronis True Image:
Perform File Backup and Restore to External Drive Using Acronis True Image for Western Digital

Please contact the WD Technical Support team for the best assistance and troubleshooting: