MOV video files playing upside down or sideways

WD Legacy Products WD TV Media Player
1

The MOV files that were recorded with an iphone 5 are playing from the WD TV Media player either upside down or sideways. 

Can someone help?

When they play from the iphone wihout the WD TV Media player so I know they the files are ok.

I have the latest firmware version 1.00.42

2

In addition, The MOV files play properly oriented from Windows Media player 8.1.

3

wdmarks wrote:
I have the latest firmware version 1.00.42

Is it the WDTV Live Plus? Cause I see no 1.00.42 for Live, SMP or NN.

4

The product is the new WD TV Media Player that just came out 5/27/14. WDBYMN0000NBK

5

None of the WDs, as far as I know, support the “orientation” tag.  So it’s just playing the videos with “0,0” coordinate in the top left regardless of the orientation of the camera.

6

Thanks for the additional detail on the issue.

If WD cannot fix this soon I will have to return the WD TV Media player.  I will check the return policy duration.

If the orientation tag support was a known problem with other devices it’s not a good sign it will be fixed soon.

If Windows Media player supports it then I don’t see any reason why the WD devices couldn’t.

7

Again, a hardware player like WDTV is limited compared to software players like WMP or VLC. So it means nothing, if the files work there.

8

There’s software in the hardware so not sure why ur saying it’s not possible for the WD TV media player to support my AVI and MOV files if WD is willing/able to update the software(firmware) to handle them.  I called them today to report the issues so we’ll see what can be done. 

9

wdmarks wrote:

There’s software in the hardware so not sure why ur saying it’s not possible

… because the software only controls the system; the hardware is doing all the decoding.

10

I noticed for picture files that the WD TV media player does seem to recognize the orientation tag since they are displaying oriented properly BUT my PS3 is showing the pictures upside down.  So I will report to Sony for that.

However, as mentioned I wish WD could fix the orientation tag issue for the WD TV media player for MOV files.

Here’s the Media Info for the MOV file:

General
Complete name                            : C:\Users\Mark\AppData\Local\Microsoft\Windows\INetCache\IE\OVD5WUGK\IMG_0355[1].mov
Format                                   : MPEG-4
Format profile                           : QuickTime
Codec ID                                 : qt 
File size                                : 411 MiB
Duration                                 : 4mn 8s
Overall bit rate                         : 13.9 Mbps
Recorded date                            : 2014-04-26T14:06:33-0400
Encoded date                             : UTC 2014-04-26 18:06:33
Tagged date                              : UTC 2014-04-26 18:06:46
Writing application                      : 7.1.1
Writing library                          : Apple QuickTime
Model                                    : iPhone 5
Make                                     : Apple
com.apple.quicktime.make                 : Apple
com.apple.quicktime.creationdate         : 2014-04-26T14:06:33-0400
com.apple.quicktime.software             : 7.1.1
com.apple.quicktime.model                : iPhone 5

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.1
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 1 frame
Format settings, GOP                     : M=1, N=30
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 4mn 8s
Source duration                          : 4mn 8s
Bit rate                                 : 13.8 Mbps
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Rotation                                 : 180°
Frame rate mode                          : Variable
Frame rate                               : 29.970 fps
Minimum frame rate                       : 28.571 fps
Maximum frame rate                       : 31.579 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.222
Stream size                              : 409 MiB (99%)
Source stream size                       : 409 MiB (99%)
Title                                    : Core Media Video
Encoded date                             : UTC 2014-04-26 18:06:33
Tagged date                              : UTC 2014-04-26 18:06:46
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Audio
ID                                       : 2
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : 40
Duration                                 : 4mn 8s
Source duration                          : 4mn 8s
Bit rate mode                            : Constant
Bit rate                                 : 64.0 Kbps
Channel(s)                               : 1 channel
Channel positions                        : Front: C
Sampling rate                            : 44.1 KHz
Compression mode                         : Lossy
Stream size                              : 1.88 MiB (0%)
Source stream size                       : 1.88 MiB (0%)
Title                                    : Core Media Audio
Encoded date                             : UTC 2014-04-26 18:06:33
Tagged date                              : UTC 2014-04-26 18:06:46

11

wdmarks,

Please note your WD TV Media Player uses a hardware decoder and behaves differently from software decoders on computer systems. If a feature is not supported by the hardware chipset it is very hard to force a brute-force process that yields similar results.

12

I understand its more difficult to change hardware, but you may want to fix the hardware at some point to handle the AVI files and orientation tag for the popular Iphone MOV files. For my situation,  I will be returning the WD TV Media player since those are the only video formats I have and I will use my other existing devices to work around displaying them as I have been.  i.e.attaching iphone and laptop via HDMI to my stereo and TV.    If I convert my video files I can just use my PS3 to play them  Thanks.

13

wdmarks,

This is understandable, and I will pass along your feedback.