Device: WD My Cloud 2TB - sn. [Deleted]
Problem: My WD My Cloud disconnects each night and each morning I find my router with the WAN turned off and I need to cycle the power to both devices to make it work again. I am novice on computers so I will give you only the information I know.
Does it mean that you…
- Cannot find device from the Explorer Yes
- Cannot Access the Dashboard Yes
- Cannot Access device thru My Cloud App from the Same network Yes
- Cannot Ping the Device Didn’t try
- The My Cloud IP address is not present in the Routers routing table Don’t know
Clarification : What firmware are you presently using? v03.03.02-165
Whatever additional details you can provide may also help us with your particular issue.
1. Router Name and Model <font color="#ff0000"><span style="line-height: normal;">TP-LINK WR841N</span></font>
2. Is the My cloud connected directly to the router <font color="#FF0000">Yes</font>
3. How often does the device disconnect <font color="#FF0000">Daily</font>
4. Does it disconnect after a specific set of actions <font color="#FF0000">No actions</font>
5. LED color when offline <font color="#FF0000">Purple? or white </font>
6. From the Dashboard
1. Content Scan Status <font color="#FF0000">Idle</font>
2. Capacity usage Details:
1. Free Space <font color="#FF0000">1.8TB</font>
2. Videos <font color="#FF0000">25GB</font>
3. Tracks 180MB
4. Photos <font color="#FF0000">80GB</font>
5. other <font color="#FF0000">48GB</font>
New!
1. ISP <font color="#FF0000">RDS Romania</font>
2. Internet type (Cable/DSL/fiber/etc) <font color="#FF0000">Fiber</font>
3. Backup/NAS software on computers? (Smartware, Windows Backup, Time Machine, QuickView, etc.) <font color="#FF0000">Smartware installed without using it, Quickview running in background</font>
4. Antivirus software on the computer? If so, provide details.<font color="#FF0000"> Avira freeware</font>
5. Firewall software on the computer? If so, provide details. <font color="#FF0000">No</font>
6. Is there a USB drive attached to the My Cloud? If so, provide details. <font color="#FF0000">No</font>
7. Are you willing to work with WD for additional debugging / log gathering efforts? <font color="#FF0000">Yes</font>
8. <font color="#FF0000">Connected devices on network: Wired: 1 Laptop, 1 Smart TV, 1 WD My Cloud. Wireless: 1 Laptop, 2 Iphones, 1 Ipad, 1 PS3.</font>
9. <font color="#FF0000"> Enabled WD Photos and WD My Cloud apps installed on 2 Iphones and 1 Ipad</font>
10. <font color="#FF0000">2 users</font>
11. <font color="#FF0000">Static IP, SSH off, FTP access off, Media streaming enabled, Itunes server on, </font> ** **
