Mobile phone auto back-up issue - no background uploading

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1

hi, it’s very strange that i dont have “background uploading” as an option in my mobile app of my cloud home. now i have to keep the apps open to upload my photos. so unconvenient…

I am using latest android. but i can only see “enable auto backup” and “cellular network” on that corresponding page. no “background uploading”… anyone has the same issue and knows how to fix it?

much appreciated!

2

Turn app off after uploading and restart app when you have new photos to upload.

3

thanks. but i never finished uploading all my photos. did you have the same issue before? i tried delete and re-install the app and it is still the same…

4

iPhones have this issue but androids do not.

5

hmm interesting…

i called service hotline. was told now all uses do not see the “background uploading” option. this function is automatically enabled. i will try with another phone then.

thanks.