MKV file not recognised. So, convert it to another format?

[JoeySmyth]

example here …

WD tv - MOV file not work

1st show us a Mediainfo output log https://mediaarea.net/en/MediaInfo After installing on your PC … (On your video file right click and open with Mediainfo select View > Tree then File > Export >Text > Save then open the *.txt file and copy and paste the info here)

@zobrdrool

Re your remark about the re-encode, wouldn’t converting the file to say, MP4, do this?

depends on your definition of “converting” … if you mean re-muxing, re-packing or renaming then no, that doesn’t change the codecs, resolution or bits of the file.

only re-encoding the file from scratch, can fix any non supported attritbutes.