Missing WD software fro computer

Firstly let me say that I’m a complete novice with any kind of technology, I have been interested in using computers for years but still know NOTHING.  I’m saying this just incase I’m asking for help with something that a child could easily fix.

Recently I was given a link from the support team to fix my WD My Book Essential that was always telling me I can’t close it down as it is still running, WHICH IT WAS NOT.  Once I clicked on the link, not only can’t I find my files now, I can’t find the WD My Book Essential anywhere on the drive.  The only thing that I can see is the WD icon which is on my Task Bar which another support team helped me to add it to the Task Bar a long time ago.  When I click on that all I get is the WD Home Page showing Dropbox, but NO files, nothing else?  Any suggestion to rectify this problem would be very appreciated, otherwise I will have to buy a new external hard drive.  Also can anyone tell me how much it costs to use Dropbox?

Welcome to the Community.

Is your hard drive at least detected in Disk Management? If so, is it listed as RAW? Does it have a drive letter? Disk Management access instructions are available in the following link:


In order to verify Dropbox pricing, please visit their official site for additional information:


Thank Trancer for the quick reply.  No, I couldn’t find my WD My Book Essential anywhere in the Disk Manager, or anywhere else on my computer, it just seemed to vanish.  Anyway, there is some good news, I will not need any more help with this problem as I have purchased a New WD My Book Essentials from Tesco and will receive it on thursday.  I will now be able to have a look inside the old one and see how it works.  As I said before, I’m a complete novice when it comes to technology and as they say “every little bit helps”.  Once again thank you for all your  help Trancer