Firstly let me say that I’m a complete novice with any kind of technology, I have been interested in using computers for years but still know NOTHING. I’m saying this just incase I’m asking for help with something that a child could easily fix.
Recently I was given a link from the support team to fix my WD My Book Essential that was always telling me I can’t close it down as it is still running, WHICH IT WAS NOT. Once I clicked on the link, not only can’t I find my files now, I can’t find the WD My Book Essential anywhere on the drive. The only thing that I can see is the WD icon which is on my Task Bar which another support team helped me to add it to the Task Bar a long time ago. When I click on that all I get is the WD Home Page showing Dropbox, but NO files, nothing else? Any suggestion to rectify this problem would be very appreciated, otherwise I will have to buy a new external hard drive. Also can anyone tell me how much it costs to use Dropbox?
