Missing folder when moving using MyCloud.com

Hello.

A whole folder went missing when I tried to move it to another folder using MyCloud.com (as per Error).

I selected 2 folders to be moved and when the prompt came up mentioning the remaining files, at the second folder, it stated that it has failed. Another prompt came up which somewhat tells me that the move has failed (I can’t recall the exact content the prompt). Now only one of the folder exists. I’ve tried finding it using SSH but it is as if it has been deleted.

Any help is appreciated. Thank you.

Hi elm383,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support
https://support.wdc.com/support/case.aspx?lang=en
The link below will allow you to call support.