WD Community

Minor Glitch with Upgrade

Hi,

I have just upgraded from SW 1.6.5 to SW 2.4.2A. Compared to upgrades a few years ago (hence 1.6.5) I have had no repeat no problems with this upgrade.

I have a minor glitch however. When I select the help tab the version number in the bottom left corner is shown as 2.3.5316. Now I know that I followed the upgrade procedure exactly and it did say 2.4.2A so I don’t know why the version number is shown as 2.3.5316.

Does anybody have an answer to this minor glitch?

Thanks for looking

John

Hi, have you tried uninstalling Smartware and then doing a clean installation of the latest version. 

Hi jubei04,

yes i have done a clean install of 2.4.2A. I say that it is a minor glitch because it was troublefree and , compared to 1.6.5 which I was using, this version is so much faster. 

I just wondered why it says version 2.3.5315 on the Help tab

Thanks for the reply

John

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.