MCH Duo Plex Media Server Problem to remote access

[murat1981]

Hello dear community,

I have issues to remote access my Plex media server.

I really did not found any solution for the problem and maybe the Version of Plex Media Server on the MCH duo is a little bit old and “WE” have to ask WD for an Update or similar solution.

In other Forums they said that could be a certificate problem of the current version of PMS in MCH.

Is anyone else having trouble to remote access PMS on MCH???

PLEASE Answer…

[Neha_07]

Hi @murat1981,

The inability to connect to Plex remotely can be caused by:

• Plex Remote Access is disabled
• Router doesn’t support UPnP or NAT-PMP
• UPnP or NAT-PMP on the router is disabled or not functioning
• My Cloud Home is behind two network routers in a Double-NAT configuration

Please refer to this KBA link: Error

[murat1981]

Hello,

1. Plex Remote Access is enabled
2. Router is supporting UPnP
3. Is enabled ( I also tried manually port forwarding)
4. Only one Router

Anyway thx a lot for your reply.

I really think that the PMS Version on MCH is too old.

Maybe I will try another router to see, if it is depending on this.

It is not working, I tried almost everything.

Maybe someone else who have same issues with Fritzbox 6660 (7.28 Firmware) or generally with PMS?

Thanks in advance…

[Richw69]

I have had the same issue for several months since Plex issued one of their regular updates.

I have spent hours trying to diagnose and have put it down to WD Plex server version requiring an update as many have reported.

It once worked perfectly well.