MCH appear offline in Android app

[NoPlex]

@Roee

Trying to access it through web interface and/or MyCloud App on the Android phone fails with “Drive is Offline”.

The MCH may be busy doing indexing or uploading to cloud (if enabled) and if you have copied a lot of data recently. The MCH may also be stuck doing some Plex processes (if enabled). In those cases, you should wait, otherwise try to do a reboot or power off. There is no good way to reboot if the webapp or mobile app cannot access the MCH. Normal commands to access the MCH in the codebox you can try:

  download debug_logs  yourMCHip is the ip address of your MCH
http://yourMCHip:33284/cgi-bin/logs.sh

  reboot MCH
https://home.mycloud.com/settings/current_device/reboot

  shutdown MCH
https://home.mycloud.com/settings/current_device/shutdown

This is a similar situation to that of the My Cloud, a different OS than MCH, but worth a quick look. Note that the MCH has no SSH available to the owner other than logs.sh:

Avoiding a hard reboot - Web UI not available and can't connect to WD My Cloud

For some strange reason, my WDMC is so busy that nothing works and I can’t connect a drive to it or even access the admin panel. Well, not a very useful machine right there. I could unplug the power and restart it - except I dislike a hard restart - I can hear the drives spinning… It is possible to restart the machine via SSH when this is the only possibility of logging on. Start a SSH session and then enter “reboot” or “shutdown -r”. As benner writes below: “The proper command (when logged …