Map network drive after pc factory restore

So I reinstalled my laptop to factory settings and also my cloud. It’s now worse. Not only can I still not map my drive, Now the my cloud desktop app just freezes when I try drag/drop my files to put them back on the my cloud device. Do now all my stuff is stuck on an external hard drive as well as my laptop and my my cloud is sat here empty. HEEELLLLLPPP!