I see you found the other thread with drKoh losing user data.
The key seems to be documented by WD support which I quoted in the other thread. If you are unable to log into the guest user’s WD account and enable local access for that user after CDS, you will not be able to recover guest user data. Ideally this should be done by the guest user him/her-self using whatever credential they used in the first place.
So try again using different browsers or incognito mode and see if you can log into that user’s WD account and enable local access for that user, otherwise you may not be able to recover user data easily.
If you read the instructions, there are several limitations that must be observed:
- The Device Owner CANNOT enable local network access for guest users.
- Local network access must be enabled by each guest user.
- Local network access using Samba (SMB) does not include access using the Mobile, or Web.
- A maximum limit of 10 users can enable local access per device.
