Lost SSH, wdmycloud blank webpage, help please!

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hello guys!!!

I have a big problem here with my 4tb my cloud. After trying to install transmission and cannot start transmission-daemon, I started the factory reset process on settings->utilities->system only restore.

after all restore was completed, I lost access to mycloud device. I can see the blue light, I have good connection, but I cannot access via putty (ssh) to my cloud (I was able before do that), I got network connection refused error.

using web browser, I cannot access http://wdmycloud, and I got a blank page instead.

I got ping response, static ip configured previusly, I can see the device as a disk on my pc but I unable to admin it.

I reseted for 40 seconds touching the back reset button with the same results.

what can I do for restore the debian OS and get back mycloud ssh and webpage again?

thanks in advance

2

does anyone have mybook 4tb virgin image for restore it? 

I think I will need to unbrick mycloud because i´m in Argentina and I not have RMA chance…

I saw this post,  http://community.wd.com/t5/WD-My-Cloud/How-to-unbrick-a-totally-dead-My-Cloud/td-p/651195/highlight/true/page/3, but i not sure if this will apply to mycloud 4tb.

any help will be much appreciated.

thanks in advance

3

German206,

It’s possible for you to set the RMA in Argentina.

Please contact WD Support and they will be able to provide you all the information on the matter.

WD Contact info:

http://support.wdc.com/country/country.asp?c=argentina

4

thanks ERmorel, but mycloud is not available on Argentina yet. There is not a similar product to trade using RMA.

I was able to investigate several ways to re-image my disk, I know the disk is not broken, just the OS. I need some help for get mycloud 4tb virgin image and try restore by myself using your advises

5

I fixed using different post from here, took a little bit, but after that you will be able to learn and do it yourself :

http://community.wd.com/t5/WD-My-Cloud/How-to-unbrick-a-totally-dead-My-Cloud/td-p/651195/highlight/true/page/5

thanks

6

Hello German206, I have got same your problems (lost SSH, wdmycloud blank webpage) after down-gradation to firmware v3, could you please tell me the way to re-connect to Mycloud. Do we need to re-build fresh hard disk same as the guides on the link you mentioned Thanks in advance!