Yes one can use external tools to generate the xml and metathumb files for those that are PC/MAC people. But those who use the WD TV Live Hub, like my 100 year old mother-in-law, rely unpon it working as advertised.
As for “Giving Up”, I started this issue over a year ago when the XML files got smaller and smaller, with less data. All of this because the “Service” changed it API call from version 2.1 to 3. Go back and look at some original xml files - we lost , … The “Service” for Movies is the issue, TV and Music still work fine.
I wrote a Web Interface to retrive the missing xml values, using the updated API Version 3 calls to api.themoviedb.org, and have lived with this as a TEMP fix hoping that WD would issues an update - they never did, yet.
And NOW just last week, the generated xml and metathumb files are useless becase the “Service” has depreciated the URL of cf2.imgobject.com data site. Living with missing xml values was not a “Drop DEAD” issue, but now the metathumb (icon, cover…) jpg files are just a text error message. Take a look at one with a text editor - its no longer a jpg image.
Do not get me wrong, I really like the Product, having bought and installed several of them in every family members house when they first can out - they all love them. Some of my friends have installed the latest WD Media players and really enjoy them, too, but they do not have these problems - We are “Legecy” units according to WD.
It is not that WD does not know how to correct the issue, since its latest products, are working fine.