Local network access can not be switched off

hi all,

I wanted to reset my access to mycloud in the local network, but whenever I switch off “local network access” it only states “internal server error” and after refresh it is still on without change.

does anybody have a clue what is wrong?

Reboot the My Cloud Home from the webapp (browser) if you are still having problem. There is a 11-step process to ‘Clear Device Settings’, if you can properly log into the local Dashboard, then just follow steps 7-11

  • Click on the Profile Icon in the top right hand corner.

  • Click on Clear device settings.

  • Click on Erase.

The device will reboot and start re-indexing the content. After reboot is completed, the page will auto-refresh and go back to the My Cloud Home, ibi dashboard login page. Device owners can manually refresh the page to check if device is ready.

I am having the same issue, but the “Clear device settings” option is not available after I log in.