Local folder missing, help

[NoPlex]

@cbt95

used the My Home Cloud from windows locally. But suddenly the folder corresponding to my local user has disappeared from the network folder of the my cloud.

This may have something to do with owner-user accounts and ‘Clear Device Settings’ (CDS). One other My Cloud Home (MCH) owner has reported missing user files after doing CDS.

User's data not visible after Clear device settings

It appeared that you performed a Clear Device Settings (CDS) without ever enabled local access for either the owner or the guest user. Generally owners only do clear settings after they have enabled local access and run into subsequent problems. It is an unknown as far as I know how doing CDS initially could affect data on the My Cloud Home. According to the Knowledge Base article: https://support-en.wd.com/app/answers/detailweb/a_id/50395/kw/clear%20device%20settings Clearing device setti…

@ErickK

Via the web interface I see all my folders and files but via the Windows Explorer only the Public and TimeMachineBackup folders are present and are empty.

This minimal 2 line description doesn’t describe the possible scenario.

It is possible to have different owner versus user accounts for the web app (browser) and local access.

If you read the instructions, there are several limitations that must be observed:

• The Device Owner CANNOT enable local network access for guest users.
• Local network access must be enabled by each guest user.
• Local network access using Samba (SMB) does not include access using the Mobile, or Web.
• A maximum limit of 10 users can enable local access per device.