I’ve been reading this forum and came across a similar issue that someone else had
I upgraded to the latest firmware…rebooted. the drive got stuck at the white light…
tried a whole buch of stuff… eventually was able to access the dashboard but it stayed at initializing…
Alarm showed, unable to mount data volumes…I LOST ACCESS TO ALL OF MY 1.8TB OF DATA.
luckily i still have my second old MBL drive that still had my stuff… I tried a whole bunch of stuff on the wd cloud drive…
Luckily i had just gotten the drive a week ago… took it back to the store and returned it…