WD Community

Issue inserting Seagate HD in My Book Duo

Hi, I bought from someone a My Book Duo raid case, in order to use it with 2x Seagate 4TB hard drives that I have at home, but they are not recognised… Someone knows if My Book Duo works only with WD hard drives?
Thanks for your help

Hi @b0ris,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.