I put in a case, and you guys just close it without even bothering to reply?
I have 3 of these WDTV units and i have wasted a RIDICULOUS amount of hours trying to fix it. I finally have enough and ask for some good help, and you just close the ticket???
"Hi, I’m not sure this will go anywhere, but I just want to express how VERY frustrated I am at this little box. Bought 1, and at first, it seemed fantastic. So i bought two more to hook up every TV.
About a month into using them, the constant freezing, restarting, random pausing, dropping my credentials over and over and over on all of them. I tried hard reset, i tried pin reset, i tried rolling back to older firmware(s) - I must have spent a good 20hours on these things re-keying passwords, resetting, googling support forums etc etc etc.
PLEASE provide some support in any way possible, but I really don’t want to get told to ‘get the latest firmware’ or something because i have literally tried everything that I could find online! Thanks for your time, Chris."
Even more frustrated,
PS - please don’t now tell me to go and check my junk folder, i’ve been checking everything twice a day waiting for your response, and added you to the ‘safe list’ as your original confirmation suggested…