I am trying to figure out how to escalate an RMA problem to a manager unsuccessfully. I ordered an internal hard disk in january, now is August and I received two not working internal hard disks, both clearly refurbished and which I have not been even able to initialize. The last one when I opened the sealed bag had the plastic part surrounding the attachment partially smashed and when I sent it back they told me that the guarantee was not valid anymore because the hard disk was damaged. When I open the sealed bag was already damaged. I feel so frustrated that If I am not going to hear anything from them in the next few days I will file a complaint to the Better Business Bureau. Does someone have any idea how to contact someone helpful from WD that is not the assistance number?