Iphone and wd photos


#1

went thru and downloaded the new firmware and wd2go app as well. I have the photo app as well and deleted my original mylive drive from it the one that used mionet. Now i dont see any of my photos on my drive. It says they should be in shared folder which they are. In shred pictures in the hard drive itself. How can i get the app to see my pictures on the my live drive again.


#2

Since you have just uploaded your firmware to version 2.0, you will need to wait for the new transcoder to re-transcode all of your files. Depending on how many .jpg/jpeg files you have, it could take anywhere from a few hours to a few weeks to complete.


#3

Hi there, what if you reinstall the app and clear the cache?


#4

Make sure you have downloaded the new WD Photos app posted to the app store (version 1.3). Then get a DAC just like you did with WD 2go app and enter that into WD Photos app. MioNet will no longer access you drive - only the WD 2go service.

Thanks,

-Raj


#5

Dear Laura,

I am having a similiar problem with WD Photo. I have approx. 24,000 photos in my Shared Picture folder. When I first hooked up MY BOOK LIVE 3TB and WD Photo it loaded about 2000 pictures then slowed to a crawl. I unplugged power and plugged in and the drive sped up. First downloading 2500 photos in 5 hours, then 1500, then 1000, then 600. Is there a better way to get all 23,000 photos faster? Can I set up a tech session too?

Don


#6

We have a KBA regarding the time required to transcode photos. It was estimated at approximately 30 seconds a photo. This KB article has a breakdown up to 20k photos for our users:

http://wdc.custhelp.com/app/answers/detail/a_id/6593

To set up a tech session you will need to make a WD Photos support ticket here:
http://support.wdc.com/contact/index.asp?lang=en