IOS popup alerts not persistent - ReadyView

#1

Been bench testing testing the WD ReadyView system prior to physical install of cameras and discovered a reoccurring problem with IOS popup notifications only working for a few hours at most once.

Running IOS 12.3.1 on both our Iphone 8’s and with latest NVR / camera firmware. Once the popup notifications stop appearing on the Iphone the only way I found to restore operation is to delete the Iphone app on the Phone and reinstall…then popup notifications work again on both phone but only for a few hours at most. All Iphone notifications are enabled on the app.

Once the notifications stop appearing the events do still show up when I query the “alert manage” log. So the ReadyView system does see them always but the the Iphone popup just does not appear anymore.

This seems to be a bug / issue with the IOS app and not sure how to resolve. Any ideas appreciated or I will have to return the system which I really don’t want to do since it seems to work well otherwise.

Thanks

6/6/19 Update: spoke at length with John from WD support and he is proceeding to escalate with engineering for a solution. He confirmed system (app) is not performing correctly. Will update once I hear back.

6/13/19 Update: level II techs at WD today advised me to return the system as WD can’t (won’t) fix this confirmed software problem with WD ReadyView IOS app. They confirmed it is not a hardware / configuration problem. Totally disappointed with lack of WD response to resolve this issue.