Installer Window

WD External Drives WD Portable Drives
1

Ever since I installed a Passport Elite last week on my Windows XP computer, a Windows Installer window pops up briefly every time I open an application.  It’s just there for a moment or two and says “preparing to install”.  Then it goes away.  Everything seems to be working fine.  Anyone have any ideas why?

Thanks in advance!

2

sounds to me that your operating System is looking for the SES Drives of your Paspport …

Solution Below :

Windows Xp, Vista , 7 : Right Click in My computer / Computer >Manage > Device manager >Under Usb Serial Bus Controllers you Should find an Unknown Device If so >Right Click on it >Update Drivers > Update drivers Wizard will Come up >Not no this time , Next >Install from a list or Specific Location > Browse for it >My computer / Computer >Wd smartware Vcd > Extras >Wd Ses Drivers folder , Select that one and Next … and Finish

-that should Solve this Issue

Hope it Helps :slight_smile:

3

Hi Gab,

Thanks for the response.

My Passport was recognized in the device manager as a “Mass Storage Device”.  There were no unknown devices in the USB Serial Bus Controller.  I tried to update the driver anyway and a message came up reading that there is not a better driver option than the one installed.  I still get the Windows Installer popping up when I open an app.  Any other thoughts or ideas?

Thanks in advance.  -Ken

4

Ohhh! , Well another thing that i could suggest you is the following :

1- Emm try to use a Scan utility for you Operating system that could check for errors on it and BTW repair them , thats just to make sure that nothing was affected with the operating system itself, an example below :

TUNE UP Utilities is a tool that i’ve used before which is extremely helpful and you can get a Free version if you search for it in ‘‘GOOGLE.COM’’

5

This Its The Version Of The Passport Elite That Have The Wd Smartware? Do You Have Installed The Wd Smartware? Or You Are Trying To Install The Wd Smartware?

6

Read comments above to understand the issue :slight_smile: