If under warranty, you have the option to RMA it. Open a case with WD for it. However, if you need to recover files, WD will not do that for you.
If you need to recover files by opening the case, then it will void your warrant. Here is a link how to recover files and restore MBL.
Now, nfodiz I believe has guides out there how to do the firware, search for his guides. Also see this one…
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