Impossible to download folder from OS5 Mycloud interface

I can’t see the option to download a folder from the OS5 mycloud interface, is it a bug ou this functionality is just missing? :exploding_head:

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Hi @Nexus47,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

Hello @Keerti_01 , I already opened a case, but I think there is no solution right now.

Im just curious if there is other users facing the same problem. BTW This feature was available in the OS3.

Missing feature from the first release.

The question comes up regularly. . . . .don’t hold your breath on correction.

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@NAS_user I think most of people don’t react and don’t open case.

Please guys if you’re facing the problem show up in this topic so the mycloud team consider a correction or an update.

@Martok i want your opinion please on this problem :no_mouth:

i was talking about the mycloud os5 platform (, if you select files, you have th e button download, if you select folders … nothing

don’t hold your breath.

I see no evidence of further MyCloud software feature development or capability expansion. Even security maintenance updates are getting far enough between that I question the commitment to the product line.

I could talk for a long time on this topic - - → but the bottom line appears to be “we got what we got”.

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Yea, this is kind of BS. I did not know this was the case.

I need to download folder of an archived Adobe Premiere project, exported with the project manager feature in Adobe Premiere.

I am at home and need to make some quick edits on the video. WD really expects me to download each file individually? Absurd!!

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It truly is a terrible product. WD only hires the best Dalit engineers to write code. “Excuse me sarr, please sarr I am hungry.” I only use it to run my Plex media now. Everything else has been moved to a Synology NAS. WD makes great drives, but they should never have been in the NAS business.