Impossible to create share with USB device connected

[EU_user]

I observe a disfunctionning when one USB device (key or disk)  is connected to my MyCloud 2To

It happens after some minutes of good functionning

1- a message indicate : Impossible to create share with USB device connected

2- it is no more possible to access to MyCloud (web interface and explorer)

Strangely, if the USB device is unpluggged, the acces is recovered with indication that the USB device is connected…

[ArMak]

Hi there welcome to the WD community.

I would like to know if you have the latest version of the firmware on your device since it is really strange to get this type of issue when you connect a USB device. also try to do reset on the unit to see if you are able to use your device normally.

Here is a link that might help you out with the reset process:

http://wdc.custhelp.com/app/answers/detail/a_id/10432

[EU_user]

Yes I have the latest version of the firmware v04.01.02-417 as well for Quick view 2.4.6.

I have not reset the device because the quick test has given a good result and because it is not a concern with the Device Name, IP Settings, and Administrator Password …

I will pursue checking…

[EU_user]

I have had so many problem that I have uninstall SmartWare software.

After that Quick View was no more operational.

I have tried to reinstall Quick View with the last issue available on the WD site

I observe that WD do not show clearly the version number…

At the beginning of reinstall, a windows has claimed that a more recent issue was installed on the machine.

I checked the version number  with Revo Uninstaller : WD Quick view 2.4.6.3

I have uninstalled WD Quick view 2.4.6.3

I have reinstalled Quick View with the last issue available on the WD site and rechecked the version number  with Revo Uninstaller : WD Quick view 2.4.2.26

But the windows "about WD Quick view " now shows :

version 2.4.2

WD Quick view 3.2.4.12

WD drive service 2.2.0.19

Please, could you confirm that I have updated with a false software despite I take care against such issues.

Please inform others users of this risk

The file WD Quick view 2.4.6.3 is indicated in Google as infected …

What should I do ? 

[ArMak]

Hi there, this should not give so many problems, try to follow this link see if this is helpful for you:

https://support.microsoft.com/mats/program_install_and_uninstall?wa=wsignin1.0  

[EU_user]

I have found the reason of MyCloud difunctionning  with USB devices (message :Impossible to create share with USB device connected) and probably alos of others bad functionning :

I had unsinstalled the software Bonjour from Apple because I dont knew that  it was installed by WD Quick View.

The problem was solved by reinstallation of Quick View.