There has been a disruption in the MyCloud.com/remote access feature of the My Cloud since March 10, 2020.
One workaround is to enable FTP and access the My Cloud using FTP software. Note that FTP is not a secure method of access and one will have to setup port forwarding of the FTP port in the router the My Cloud is connected to. There are various unofficial methods of remote access, all require some additional setup or firmware modification. SFTP and VPN are two such options for secure remote access.
