Ibi Need Help or Assistance

I purchased an “ibi” for my wife a few years ago and she never opened the box until this weekend.
It is connected to my wifi & Bluetooth but every time it gets to the part “Setting up for your first time use” it errors out with code “cef0a4c6”.
This is quite annoying and have now tried on multiple networks with no success.

Hi @ElJefe22,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: