I try to upgrade private access and getting "Not Responding"

I am using external SSD drive. The app tells me to upgrade by tapping “properties” and then upgrade. But when I do, it gives me “Not responding”. I tried several times without success. Any wait to solve this?

Hi @DonJoann,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: