Saludos Amigos,
(Greetings Friends,)
I ran a clean install of Windows 7 on my computer (it had a virus). After doing that, I tried plugging in my 2TB My Book Essential to reload all my old pics, music, & other things…
Unfortunately, I kept encountering a message of “USB Mass Storage Device not supported”; and later, “Access is Denied.” I was scared everything would be inaccessible and erased!
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HERE IS THE EASY FIX TO MY PROBLEM…
If you’re having a problem getting your external hard drive recognized, make sure “Everyone” has “Full Control” access to the drive.
Open “My Computer”, right click and pick “Properties” in the context menu. Then select the “Security” tab. Once that is up, click the “Add” button, enter “Everyone” in the field provided, hit “Apply” then “OK”.
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I can see all my backed up files now!
PLEASE SPREAD THE WORD!!! I spent hours looking for information on the WD forums and in other places, but nothing seemed to work…UNTIL NOW!