I have a broken down Hub still under warranty. A couple months ago i worked part of the issue due to a WD person on here putting me in direct phone contact with a WD dude named Gabriel. Gabriel then said to go back through the boards when I was ready to ship the unit in for a replacement.
I am, but now the WD guy on the boards I originally interacted with isn’t responding to my PM’s. Please help asap. Thanks.
(can give u reference # by PM if that would help)