hello,
most of the time i cannot access my mycloud mirror over internet.
sometimes it works, two days later it works no more.
nothing is configured with port forwarding. it works without…sometimes
so today it did not work over internet. when i came home i tried without wifi and had also no access over 3g. i locked out of mycloud.com and locked in again.
app said that i would not have data that is approved for me. so i connected to wifi, had to give in an administrator password and got access to mycloud mirror with all the data.
after that i closed the app on the iphone 6 plus, disconnected the wifi,started the app again
and !!! …i had access to mycloudmirror and all the data over 3g.
when i want to access the mycloudmirror from miles away i cannot access it over wifi to give in login information. so the question would be, why and when this information gets lost.
that should work much more stable!
There could be a lot of different reasons cloud access is not working. See the knowledge base article below for the common reasons. If that does nto help maybe you should contact WD support directly.
hello drlucky,
first thanks for your help.
if you read all the posts above you have seen that everything worked as it should, and as for the most things i use, i like it when things work for a long time if nothing changes.
so my question was, why does it stop working when i did not change anything actively.
i can understand, that when i install a new app version from appstore and after that it is not working anymore and i have to maybe login again.
Can anyone from WD explain me step by step please how i get mycloudmirror listet on top of the list after opening the app and signing in at mycloud.com when i connect from outside my home?
I get cracy with this !
When i come home and have wlan/wifi access the MCmirror gets listet and i can sign in with administrator pass.( you can see it at the attached picture)
I did not get any good help here belonging my problem.
I wonder why? No people with deep knowledge of the special products? No will to go deeper, only default answers ?
Man , i dont understand why these big players are only interested in selling, if you once bought you‘re lost