I cannot open the dashboard

my problem is that I can get to my file thru myCloud and the list of drives on my mac.
If I digit the IP of my EX2 Ultra it does not take username and/or password.
I tried resetting everything according to the instructions in WD site, turning it on and off and all other good things. Nothing happens, so, basically, I can get my files but cannot get my dashboard.
I see no solutions.
Any help?

Thank you

Note there is a specific subforum for EX2 Ultra issues.

OS5 My Cloud EX Series (v5.x firmware)

OS3 My Cloud EX2 (v2.x firmware)

If one’s My Cloud has been updated to OS5 firmware it is possible the OS5 indexing is the cause for not being able to access the My Cloud Dashboard. One can wait and see if the indexing ever finishes. Otherwise some basic suggestions for restting a OS5 My Cloud and how to access an OS5 My Cloud Dashboard can be found at the following link: https://support-en.wd.com/app/answers/detail/a_id/29633.

For OS3 version My Cloud devices some troubleshooting suggestions including how to perform a proper 4 second or 40 second reset:

How to Reset a My Cloud Device

How to Access the Dashboard on a My Cloud Device