I can see EX2 with my desktop but not with my laptop, why?

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

Hello

I have a WD EX2 Ultra in my house, connected to my router via an ethernet cable.

I can connect to the EX2 via my desktop using the WD My Cloud app.
But when I try to connect to EX2 via my laptop using the same WD My Cloud app it says “no devices found”
(See Images Below)

Does anyone know how to fix this please?

Thanks in advance!