I am unable to reformat my 1 TB WD Book

It tells me Windows cannot access the drive. And yet it is connected and it shows up as an installed device.

What do I do now? I have tried to reformat from the devices and drivers screen and also from the WD Book screen when I right-click on the WD Book icon within the WD Smartware support instructions.



Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.