I am in trouble, please quick help

Hey everyone, I have a locked folder in my computer.

However, the WD LIVE TV HUB is showing the locked foler as “Control Panel (then a bunch of numbers/letters)”

If you enter the folder, you see all my hidden files.  I tried deleting the folder from the WD but it gave me error message.  I even relocated my locked folder into a different location, but it is still showing in the old location as before in the WD. Then I deleted the locked folder, but it is still showing.

I re-sync today after deleting, but it is still showing.

I even did a factor reset, but it is still showing.

Please hlep.

Call or email wd support !!!