QuickBooks Error PS038 typically occurs when you are attempting to update payroll, and the software detects an issue with the update process. This can prevent the submission of payroll forms and cause delays in processing payroll. Here’s how you can troubleshoot and resolve this issue:
- Verify Payroll Status: First, ensure that the payroll update has been completed and verify the payroll status. Go to the “Employee” menu and select “My Payroll Service.” From there, check “Account/Billing Information” and confirm that your payroll subscription is active.
- Resend Payroll Data: If there are unsent payroll data, try to resend them. Navigate to the “Employees” tab, select “Send Payroll Data,” and follow the on-screen instructions to transmit any pending payroll data.
- Download the Latest Payroll Update: To fix any issues related to incomplete payroll updates, download the latest payroll tax table update. Go to the “Employees” menu, click “Get Payroll Updates,” and choose “Download Entire Payroll Update.” Once the update is downloaded, restart QuickBooks and verify that the error is resolved.
- Run QuickBooks as Administrator: Sometimes, insufficient permissions can cause QuickBooks to fail during payroll updates. Close QuickBooks, right-click the QuickBooks icon on your desktop, and choose “Run as Administrator.” Then, attempt the payroll update again.
- Rebuild Data File: If the issue persists, run the “Rebuild Data” utility. Go to “File” > “Utilities” > “Rebuild Data.” This will help fix any data integrity issues that might be causing the error.
If these steps do not resolve the issue, consider contacting QuickBooks Support for further assistance.
